Shipping Policy
Welcome to Grace & Anna Charleston. We can't wait for you to receive your new pieces. Here is everything you need to know about how we process, pack, and deliver your order.
Processing and Delivery Times
Order Processing
Once you place your order, we aim to process it within 1–3 business days. Orders placed Monday through Thursday are often processed the following business day. Orders placed on Friday evening or during the weekend will be processed on the next business day.
Delivery Time
After your order has been processed, delivery typically takes 5–12 business days, depending on your location.
We always do our best to ensure your order arrives as quickly and smoothly as possible. If you have any questions about your shipment, we're always happy to help.
How to Order
Shopping with Grace & Anna Charleston is simple:
1. Browse & Choose
Explore our collections and add your favorite pieces to your shopping bag.
2. Checkout
Proceed to checkout and enter your shipping information carefully to ensure your package arrives without delays.
3. Review Your Order
Double-check your order details and shipping address before completing your purchase.
4. Secure Payment
We accept the following secure payment methods:
- Visa
- Mastercard
- American Express (AMEX)
- Maestro
- PayPal
- Apple Pay
- Google Pay
Click Complete Order, follow the payment steps, and you're done!
If you experience any issues during checkout, simply contact us and we'll be happy to assist you.
Shipping Costs
Shipping is always FREE.
No minimum purchase, no hidden fees, and no surprises—just our way of saying thank you for choosing Grace & Anna Charleston.
Our Shipping Approach
We carefully plan our shipments to keep our prices fair while reducing unnecessary environmental impact.
Orders are grouped and dispatched efficiently, allowing us to operate more sustainably while continuing to offer free shipping and premium products.
Track Your Order
Once your order has shipped, you can track its progress through our Track Your Order page.
Tracking information usually becomes available 2–3 business days after your order has been processed.
Delivery Delays
While we work hard to deliver every order on time, unexpected delays may occasionally occur due to customs, weather conditions, or carrier disruptions.
If your package is taking longer than expected, please don't hesitate to contact us. We'll gladly look into it and help resolve the situation as quickly as possible.
Need Help?
Our customer support team is always happy to assist you.
📩 graceannacharleston@gmail.com
Customer Support Hours
Monday – Saturday
09:00 AM – 06:00 PM