At Grace & Anna Charleston, we want you to love every piece you receive. If something isn't quite right, you're welcome to return eligible items under the conditions below.

Can I Return My Order?

Yes. You may return eligible items within 30 days of receiving your order, provided that:

• Items are unworn, unwashed, and in their original condition.
• All original tags and packaging remain attached.
• Products show only normal inspection handling.
• Items that appear worn, damaged, or improperly handled cannot be accepted.
• Damaged or defective items must be reported immediately upon receipt.
• Return shipping costs are the responsibility of the customer unless the return is due to our error.
• Returns are processed within 7 business days after arriving at our returns facility.

Important Exceptions

The following items cannot be returned:

• Sale or clearance items.
• Underwear, shapewear, and swimwear due to hygiene regulations.

Please double-check your size and style before placing your order. If we've made a mistake, simply contact us and we'll make it right.

Sizing Responsibility Policy

At Grace & Anna Charleston, we want every customer to receive the best possible fit.

Please note:

• Customers are responsible for reviewing the size guide before purchasing.
• Every product page includes a detailed size chart.
• We recommend comparing the measurements with a similar garment you already own.
• We cannot accept responsibility for sizing issues if the provided size chart was not reviewed.
• If you're unsure, our support team is happy to assist before you place your order.

Damaged or Incorrect Item Policy

Although every order is carefully inspected before shipping, mistakes can occasionally happen.

If you receive a damaged, defective, or incorrect item:

• Please provide clear photos showing the issue.
• Claims must be submitted within 48 hours of delivery.
• Once approved, we'll send a replacement free of charge.
• In most cases, returning the original item won't be necessary unless specifically requested.

Our goal is always to resolve these situations quickly and fairly.

Missing or Lost Package Policy

We work closely with our shipping partners to ensure safe delivery.

If your package appears lost or missing:

• First check with neighbors, household members, reception desks, or safe places around your property.
• We may ask you to complete a non-delivery declaration.
• The shipping carrier may conduct an investigation.
• If the carrier confirms the parcel is lost, we'll gladly provide either:
  • a free replacement, or
  • a full refund.

Customers are responsible for entering the correct shipping address during checkout.

If tracking confirms successful delivery to the provided address, Grace & Anna Charleston cannot be held responsible for lost or stolen packages after delivery.

Aftersell & Post-Purchase Policy

Grace & Anna Charleston may occasionally offer exclusive after-purchase discounts, bundle upgrades, or additional products after checkout.

These offers are entirely optional.

Customer Authorization

Every after-purchase offer requires your explicit approval before any payment is processed.

Transparent Pricing

The complete price, shipping costs, and product details are displayed before payment confirmation.

A separate confirmation email is sent for every after-purchase order.

Cancellations

Aftersell purchases may be cancelled within 2 hours, provided they have not yet entered processing.

Authorized Transactions

Every after-purchase charge requires manual customer approval and therefore cannot be considered unauthorized.

How to Return Your Order

To request a return, email:

📩 graceannacharleston@gmail.com

Please include:

• Full name
• Order number
• Reason for return
• Photos (if the item is damaged or incorrect)
• Your return address

Our customer support team will provide the correct return instructions.

Please do not send your package before receiving authorization, as return addresses may differ depending on the supplier.

Some returns may need to be sent to one of our international processing facilities.

Returns sent without prior authorization or to the wrong address cannot be accepted.

If the return is due to customer preference, return shipping costs are the customer's responsibility.

If the return is due to our mistake (incorrect or damaged product), we will fully cover the return shipping costs.

Order Cancellations

You have the right to cancel your purchase within 30 days of receiving your order.

To request a cancellation, simply email:

📩 graceannacharleston@gmail.com

Please include a clear statement that you wish to cancel your purchase.

Please note:

• Orders begin processing automatically.
• Once an order has been shipped, it cannot be cancelled.
• If your order has already shipped, simply follow the return procedure after delivery.
• Refunds are issued within 14 days after we receive and inspect the returned item.
• Return shipping costs remain the responsibility of the customer unless the return results from our error.

Need Help?

We're always happy to help with questions about returns, sizing, shipping, or your order.

📩 graceannacharleston@gmail.com

Customer Support Hours

Monday – Saturday

09:00 AM – 06:00 PM