Privacy Policy
Your Privacy Matters
At Grace & Anna Charleston, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).
Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information
Order Information
- Products purchased
- Order history
- Delivery information
Technical Information
- IP address
- Browser type
- Device information
- Website activity
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Provide customer support.
- Communicate regarding your orders.
- Improve our website and shopping experience.
- Prevent fraud and unauthorized transactions.
- Send promotional emails and special offers (only if you have opted in).
Sharing Your Information
We never sell or trade your personal information.
We only share your information with trusted third parties who help us operate our business, including:
- Payment providers
- Shipping carriers
- Website hosting providers
- Analytics providers
- Marketing service providers (where applicable)
These partners are only permitted to use your information to provide services on our behalf and are required to keep your data secure.
Your Rights
Under applicable privacy laws, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data where legally permitted.
- Object to certain processing activities.
- Withdraw consent for marketing communications at any time.
- Request a copy of your personal data.
To exercise any of these rights, please contact us:
📩 graceannacharleston@gmail.com
Data Retention
We only retain your personal information for as long as necessary to:
- Complete your orders.
- Provide customer service.
- Meet legal, tax, and accounting obligations.
- Resolve disputes and prevent fraud.
International Data Transfers
Some of our service providers may process information outside your country of residence.
Whenever this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with applicable privacy legislation.
Data Security
We use industry-standard security measures to protect your information, including:
- SSL encryption
- Secure payment processing
- Restricted access to personal information
- Continuous monitoring of our systems
While no online system can guarantee complete security, we continuously work to protect your information.
Cookies
Our website uses cookies and similar technologies to:
- Improve website performance.
- Remember your preferences.
- Analyze website traffic.
- Personalize your shopping experience.
You may disable cookies through your browser settings, although certain website features may no longer function correctly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page. Continued use of our website after changes have been made constitutes acceptance of the updated policy.
Contact Us
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact us:
📩 graceannacharleston@gmail.com
Customer Support Hours
Monday – Saturday
09:00 AM – 06:00 PM
Supervisory Authority
If you believe your privacy rights have not been respected, you may lodge a complaint with your local data protection authority.
For businesses established in the Netherlands, the supervisory authority is:
Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
https://autoriteitpersoonsgegevens.nl
Thank you for trusting Grace & Anna Charleston.
Protecting your privacy and providing a safe shopping experience is one of our highest priorities.